Frequently Asked Questions
Frequently Asked Questions
Question: What if the item does not fit?
Answer: The item I made for you is made based off of your measurements, however, if it doesn't fit, you can mail it back and I will make you a new one. Please be sure to measure with no slack. I will add slack when making the item.
Question: Is the item washable?
Answer: Yes. The paracord is made of nylon and will not shrink nor will the colors run. Wash it in your washing machine, or hand wash it, with cold water, and lay out to dry. Do not use hot water or the dryer, as that will stiffen up the paracord.
Question: Is there a guarantee?
Answer: Yes. If the product unravels, breaks, or fails in any way within the first year, you can mail it back and I will make you a new one. The product is not guaranteed against destructive behavior.
Question: How long does it take for my order to be prepared and mailed out?
Answer: Depending on the size of the order, it typically takes 3 to 5 days to prepare your order and mail out the next day. I use the US Postal Service for mail service. Mailing time could take from 2 to 5 days depending on your location.
Note: I only ship within the US.
Question: Can I see the item I ordered before it is mailed out?
Answer: Yes. I will take a picture of the completed item and email it to you before shipping.
Question: Where is the products made?
Answer: All items are made in the USA (Mesa, AZ) with components purchased in the USA!
Question: Can you make custom items that are not currently shown on your website?
Answer: Possibly.... it depends on what it is. Please feel free to reach out to me with pictures.
Question: Do you sell Gift Certificates?
Answer: Yes. Click HERE.
Answer: The item I made for you is made based off of your measurements, however, if it doesn't fit, you can mail it back and I will make you a new one. Please be sure to measure with no slack. I will add slack when making the item.
Question: Is the item washable?
Answer: Yes. The paracord is made of nylon and will not shrink nor will the colors run. Wash it in your washing machine, or hand wash it, with cold water, and lay out to dry. Do not use hot water or the dryer, as that will stiffen up the paracord.
Question: Is there a guarantee?
Answer: Yes. If the product unravels, breaks, or fails in any way within the first year, you can mail it back and I will make you a new one. The product is not guaranteed against destructive behavior.
Question: How long does it take for my order to be prepared and mailed out?
Answer: Depending on the size of the order, it typically takes 3 to 5 days to prepare your order and mail out the next day. I use the US Postal Service for mail service. Mailing time could take from 2 to 5 days depending on your location.
Note: I only ship within the US.
Question: Can I see the item I ordered before it is mailed out?
Answer: Yes. I will take a picture of the completed item and email it to you before shipping.
Question: Where is the products made?
Answer: All items are made in the USA (Mesa, AZ) with components purchased in the USA!
Question: Can you make custom items that are not currently shown on your website?
Answer: Possibly.... it depends on what it is. Please feel free to reach out to me with pictures.
Question: Do you sell Gift Certificates?
Answer: Yes. Click HERE.
